Terms and returns

Using this website

The content of this site is provided by Citadel Ministries for information and encouragement. You may read, print and share it for personal, non-commercial use with credit to Citadel Ministries. Books, recordings and videos are copyright Ian Andrews and may not be copied or redistributed.

Orders

Orders are placed and paid for through Zeffy. Prices are in pounds sterling and include VAT where applicable. Postage is £6 per order, wherever you live, and is added at checkout. Physical items are posted from the UK within five working days of the order; delivery times abroad vary. MP3 downloads, when available, are delivered by a link in the confirmation email.

Returns and refunds

If a physical item arrives damaged or is not what you ordered, contact us within 14 days of delivery and we will replace it or refund you, including return postage. Under the Consumer Contracts Regulations you may also cancel an order for physical goods within 14 days of delivery for any reason and return the goods at your own cost, provided they are unused. Digital downloads cannot be refunded once delivered, except where the file is faulty.

Donations

Donations are gifts to the charity and are not normally refundable. If a gift was made in error, contact us within 14 days and we will consider a refund.

Links to other sites

We link to other organisations for your convenience. We are not responsible for their content or their handling of your data.

Governing law

These terms are governed by the law of England and Wales.